Privacy Policy

1. Introduction

M & K Braai & Fireplaces ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.mnkfireplaces.co.za or engage with our services.

This policy complies with the Protection of Personal Information Act, 2013 (POPIA) and applies to all personal information processed by our business.

2. Information We Collect

2.1 Information You Provide

We may collect personal information that you voluntarily provide when you:

• Request a quote or consultation
• Contact us via phone, email, or WhatsApp
• Submit a contact form on our website
• Engage with us on social media

This information may include:

• Name and surname
• Email address
• Phone number
• Physical address or location
• Project details and requirements
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Device information
• IP address
• Pages visited and time spent
• Referring website
• Cookie data (see our Cookie Policy)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To provide quotes, consultations, and deliver braai and fireplace manufacturing and installation services
• Communication: To respond to your inquiries and communicate about your projects
• Business Operations: To manage our business, including scheduling, invoicing, and record-keeping
• Improvement: To improve our website, services, and customer experience
• Marketing: To send promotional materials, with your consent, which you can opt out of at any time
• Legal Compliance: To comply with applicable laws and regulations

4. Legal Basis for Processing (POPIA Compliance)

We process your personal information based on:

• Consent: You have given clear consent for us to process your personal information
• Contract: Processing is necessary for a contract we have with you
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate business interests

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted contractors or suppliers who assist in delivering our services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In the event of a merger, acquisition, or sale of business assets
• With Your Consent: When you have given explicit permission to share your information

All third parties are required to maintain the confidentiality and security of your information.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data storage and transmission
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights Under POPIA

Under the Protection of Personal Information Act, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to the processing of your personal information
• Restriction: Request restriction of processing your personal information
• Portability: Request a copy of your information in a portable format
• Withdraw Consent: Withdraw your consent at any time (where processing is based on consent)
• Complain: Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

We use cookies for:

• Essential website functionality
• Remembering your preferences
• Analytics and performance monitoring

10. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

14. Information Regulator Contact

If you are not satisfied with our response to your privacy concerns, you may lodge a complaint with: